The student may file a formal complaint with the Dean of Students describing the treatment, action or decision at issue and the remedy sought. A student may file a complaint in person with the Dean of Students or by filling out the Complaint Form located under the General Complaint Reporting Process located on this page to the left. 

All student complaints must first be addressed internally.  If the internal resources have been exhausted and the complaint is not satisfactorily resolved, the student may file a complaint with the Texas Higher Education Coordinating Board and/or with TLU’s accrediting agency, The Southern Association of Colleges and Schools. 

Complaint Resolution by the State of Texas

The Texas Higher Education Coordinating Board is the appropriate state agency in which prospective or current students may file a complaint.  Information on the policy and process of how to do so can be found on the website at www.thecb.state.tx.us.

Complaint Resolution by the Accreditation Agency

Texas Lutheran University is regionally accredited by the Southern Association of Colleges and Schools (SACS).  Information on their complaint policies, procedures, and complaint form can be found at www.sacscoc.org.