IT Staff will be performing a software upgrade on MyTLU from 5pm - 10pm this coming Friday (6/22/18). MYTLU will be unavailable during this time.

File a Complaint

The student may file a formal complaint with the Dean of Students describing the treatment, action or decision at issue and the remedy sought. 

Alternative Complaint Resolution

All student complaints must first be addressed internally.  If the internal resources have been exhausted and the complaint is not satisfactorily resolved, the student may file a complaint with the Texas Higher Education Coordinating Board and/or with TLU’s accrediting agency, The Southern Association of Colleges and Schools. 

Complaint Resolution by the State of Texas

The Texas Higher Education Coordinating Board is the appropriate state agency in which prospective or current students may file a complaint.  Information on the policy and process of how to do so can be found on the website at

Complaint Resolution by the Accreditation Agency

Texas Lutheran University is regionally accredited by the Southern Association of Colleges and Schools (SACS).  Information on their complaint policies, procedures, and complaint form can be found at