File A Complaint

General Complaint Reporting Process

File a General Compliant Form

Texas Lutheran University is required to have in place student complaint policies and procedures that are reasonable, fairly administered, and well publicized. SACSCOC also requires, in accord with federal regulations, that each institution maintains a record of complaints received by the institution. Standard 12.4 (Student complaints) of the Principles of Accreditation for SACSCOC (Southern Association of Colleges and Schools Commission on Colleges) states that the institution must (a) publish appropriate and clear procedures for addressing written student complaints, (b) demonstrate that it follows the procedures when resolving them, and (c) maintain a record of student complaints that can be accessed upon request by SACSCOC. 

Texas Lutheran University desires to resolve student grievances, complaints, and concerns in an expeditious, fair, and amicable manner.  Most problems between students and faculty/staff can and should be resolved between the parties involved.  If the concern/conflict cannot be resolved at this level, members of the community have the right to have disputes resolved through the TLU Disciplinary System as outlined in the Student Code of Conduct, or the grade appeal process as outlined in the TLU Catalog.  Standards of conduct and other policies are outlined in the TLU Student Handbook.

Issues and complaints that cannot be addressed through established channels or between involved parties, students are encouraged to submit complaints to the Dean of Students.

The Dean of Students office will investigate student complaints and work with appropriate campus officials to resolve the complaint. 

  • The complaining party will be interviewed by the Dean of Students (or designee).
  • The investigation may include contact with other parties involved.
  • If appropriate, efforts may be made to resolve a conflict by bringing parties together for discussion.
  • If a violation of the code of conduct occurs as outlined in the student handbook, the parties involved will receive a written notification.
  • Supervisors of employees may be contacted if complaints involve their area.
  • Written notification of resolutions will be sent to all parties involved if the Dean of Students office investigates the complaint..

A record of complaints will be maintained in the Dean of Students Office.

Please note that submissions using this form go to the Vice President for Student Affairs and the Dean of Students and may not necessarily be reviewed outside of normal business hours. If there is immediate risk to health or safety, please contact the Texas Lutheran University Police Department at 830-372-8000.

File a Complaint Form

 

 

Title XI: Harassment, Discrimination (Including Sexual Misconduct), and Retaliation Reporting Form

Prior to completing this form, please review the institution's policy on Harassment, Discrimination (Including Sexual Misconduct), and Retaliation. 

This form is designed to provide students, employees, faculty, vendors, visitors, or others with an on-line method to report specific information related to an alleged incident(s) of discrimination, harassment (including sexual misconduct), or retaliation.

The institution will use the information provided to begin an investigation, which may include contacting the complainant, respondent, and/or any potential witnesses. However, if the report does not contain specific information, the institution's investigation and response may be limited.

File a Title IX Report

Code Of Conduct Complaint

File a Conduct Complaint

The student may file a formal complaint with the Dean of Students describing the treatment, action or decision at issue and the remedy sought. A student may file a complaint in person with the Dean of Students or by filling out the Complaint Form located under the General Complaint Reporting Process located on this page to the left. 

Alternative Complaint Resolution

All student complaints must first be addressed internally.  If the internal resources have been exhausted and the complaint is not satisfactorily resolved, the student may file a complaint with the Texas Higher Education Coordinating Board and/or with TLU’s accrediting agency, The Southern Association of Colleges and Schools. 

Complaint Resolution by the State of Texas

The Texas Higher Education Coordinating Board is the appropriate state agency in which prospective or current students may file a complaint.  Information on the policy and process of how to do so can be found on the website at www.thecb.state.tx.us.

Complaint Resolution by the Accreditation Agency

Texas Lutheran University is regionally accredited by the Southern Association of Colleges and Schools (SACS).  Information on their complaint policies, procedures, and complaint form can be found at www.sacscoc.org.